Returns & Refunds
Your satisfaction matters to us.
We stand behind the quality of Ruach Coffee. If you're not completely happy with your purchase, we're here to help.
Our Returns Policy
We want you to love your Ruach Coffee. If for any reason you're not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund or exchange, subject to the conditions below.
- Items must be in original, unopened packaging
- Return request must be made within 30 days of delivery
- Applicable to products purchased from our online store
How to Request a Return
Follow these simple steps to start your return.
- Step 1
Contact Us
Reach out to our support team with your order number and reason for return.
- Step 2
Get Return Instructions
We'll provide you with return shipping details and next steps.
- Step 3
Send Your Item
Pack the item securely and ship it back using the instructions we provide.
- Step 4
Receive Your Refund
Once we receive and inspect the item, we'll process your refund within the timeline below.
Refund Timeline
After we receive your returned item and confirm it meets our return conditions, your refund will be processed within 5–7 business days to your original payment method.
Please note: it may take additional time for your bank or payment provider to reflect the refund in your account.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. We'll arrange a free replacement or full refund, including any return shipping costs.
Frequently Asked Questions
What items are eligible for return?
Unopened and unused products in their original packaging, bought from our online store.
How long do I have to return a product?
Please make your return request within 30 days of delivery.
Do I have to pay for return shipping?
If your order arrived damaged, defective or incorrect, we cover return shipping. For other returns we will confirm the details when we send your return instructions.
When will I receive my refund?
Within 5–7 business days after we receive your returned item and confirm it meets our return conditions. Your bank may need extra time to show it.
Can I exchange a product instead of a refund?
Yes. Tell us when you contact us and we will arrange a full refund or an exchange, subject to the conditions above.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery. We will arrange a free replacement or a full refund, including any return shipping costs.
Still need help?
Our support team is here to assist you with any questions about returns or refunds.
Free Shipping
On orders over ₹499
Secure Checkout
UPI, cards, netbanking or COD
Premium Quality
Rich flavour & smooth taste
Dedicated Support
We're here to help